School of Hospitality Management

Diploma in Food & Beverage Production,Sales &Service Management (KNEC)

The trainee will gain basic understanding of food and beverage industry by analyzing the growth, development and focusing on industry opportunities and future trends

It helps the trainee to prepare to meet the challenges associated with the food and beverage industry

Prepare students for management positions in any segment of the industry. Department of food and beverage management  provides food and beverage content and management curriculum which includes 1) fundamental knowledge of food and beverage, 2) menu design and planning, 3) bar and restaurant management,

REQUIREMENTS

Duration:  18 months

Exam Body: KNEC

Grade:  C-

LERNING OUTCOMES

After the completion of the course the learner will be able to:

 –Develop general knowledge on original and development of food service in hotel industry.

-Identify a variety of managerial production and service in the catering establishment.

-Distinguish between commercial and institutional food service facilities.

-Develop managerial responsibilities as they relate to food service function including menu planning,purchasing,storing,preparation and recipe development

-Proper sanitation, hygiene and safety procedures and techniques used in the hotel industry.

Career opportunities

Chefs and head cooks

-Hotel manage

-Restaurant service

-Housekeeping manager

-Fast and food restaurant manager

-Front office manager

-Events &conference organizer

-Spa managers

Certificate in Food & Beverage Production,Sales &Service Management (KNEC)

Is a one year program that provides the learners with knowledge and skills to operate within a food and beverage department of a hotel or any establishment?

The objective of the course is to develop a range of knowledge and understanding, skills and techniques, personal qualities and attributes essential for successful performance in the industry

Requirements

Duration: 12 months

Exam body: knec

Grade: D

Career opportunities

-Assistant front office manager

-Chefs and head cooks

-Store keeper

-Assistant restaurant manager

-Customer service

-Spa and recreation

-Sales and marketing manager.

 

DIPLOMA IN FOOD PRODUCTION (ICM)

The program equips the learners with essential requirements and professional skills in culinary for commercial food production operations.

CAREER OPPORTUNITIES

-Food production manager

-Food production craftsman

-Food specialist

-Operation manager

-Production supervisor.

-Executive Chef.

Requirement

Duration: 12 months

Exam body: icm

Grade:D

DIPLOMA IN FRONT OFFICE OPERATION AND ADMINISTRATION (ICM)

This program introduces the trainee to the system and procedures required for front office operations.it emphasize the importance of high standard in personal good qualities and services provided.

The learners will develop knowledge and skills in reception procedures as well as understanding the key related policies/procedures.

 

CAREER OPPORTUNITIES

-Hotel Receptionist

-Reservationist

-Reservations Agent

-Casino Host

-Cruise Ship Attendant

-Front Desk Associate

-Front Desk Supervisor

-Front Office Attendant

-Front-of-House Manager

-Gaming Dealer

-Guest Relations Manager

-Guest Services Associate

-Guest Services Supervisor

-Hotel Clerk

-Hotel Receptionist

-Reservationist

-Reservations Agent

 

Requirement

Duration: 12 months

Exam body: icm

Grade:D

DIPLOMA IN HOTEL AND CATERING MANAGEMENT (ICM)

The program extends the knowledge and skills obtained for providing learners with the additional skills, knowledge and techniques required for the efficient management of hotel and catering activities/operations.

 CAREER OPPORTUNITIES

-Guest service manager

-Front desk manager

-Sales and marketing manager

-Restaurant service manager

-Convention manager

-Human resource manager

-Spa and recreation

-Catering manager

-Accounts manager

-Reservation manager

 Requirement

Duration: 18 months

Exam body: icm

Grade:D

CERTIFICATE IN HOTEL AND CATERING MANAGEMENT (ICM)

It extends the knowledge and skills obtained for providing learners with the additional skills, knowledge and techniques required for the efficient management of hotel and catering activities

CAREER OPPORTUNITIES

Assistant Guest service manager

-Assistant Front desk manager

-Sales and marketing manager

-Assistant Restaurant service manager

-Convention manager

-Assistant Human resource manager

-Spa and recreation

 

Requirement

Duration: 12 months

Exam body: icm

Grade:D

 

 

DIPLOMA IN CUSTOMER SERVICE (ICM)

One year program that equips the learner with the skills and knowledge meet and exceed customer expectations, deal with difficult customers and provide high quality service.

CAREER OPPORTUNITIES

-Receptionist/customer care assistant

-Reservationist

-Guest Services Associate

-Guest Services Supervisor

-Hotel Clerk.

Requirement

Duration: 12 months

Exam body: icm

Grade:D

DIPLOMA IN HOUSEKEEPING ACCOMODATION (ICM)

Provides proficiency in House Keeping Management by preparing the Trainees for all housekeeping and its related operations including ground maintenance, mechanical services, planning, and designing services.

 

CAREER OPPORTUNITIES

-Executive Housekeeper

-Housekeeper

-Housekeeping Aide

-Housekeeping Supervisor

-Lead Housekeeper

-Maid

-Maintenance Supervisor

Requirement

Duration: 9 months

Exam body: icm

Grad: D- and above

Artisan in food beverage

Provide basic foundation to enable the trainee pursue advanced course on either full time or part-time.

To produce people who can apply scientific knowledge for the solutions of environmental problems

Learning outcome

After the completion of the program the trainee is able to:

-Develop practical skills attitude which will permit the artisan to enter gainful employment in the field of decorating, baking or cooking.

-Be familiar with the materials so that he may estimate economically the amount of materials necessary.

-Select and apply paints which most satisfactorily meet specific needs.

-Basic service and production skills.

 

REQUIRENTS

Duration: 2 terms

Exam body: knec

Entry kcpe & kcse

BAKERY AND PASTRY (SHORT COURSE)

Provides aspiring bakers and pastry chefs (students) with the skills needed to bake breads, make and decorate cakes and create a variety of chocolates and desserts

 

Requirement

Duration: 3 months

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